IType
Of Work Or Services
|
Specific Tasks
|
IT
Services
|
- Software development services
- Application development and management re-engineering
- Conversion and migration (across platforms/ languages/
versions)
- Data warehousing and mining
- Embedded systems
- E-commerce applications (website development)
|
Data
Entry
|
- Data control audits
- Regular reporting of work systems
- Data entry software and validation tables
- Dispatch of data to the customer
- Double keyed data
- Proof checks
|
Software
Programming
|
- Java, Javascript, Java Beans, Java Server Pages (JSP),
Enterprise Java Beans (EJB), ASP (Active Server Pages)
- Visual Basic
- Mcrosoft Access
- Novell Networking
- EDI and Integration
- Bar Coding and Hand Held Data Collection
- DOS, Windows 95/98/2000, Windows NT
- Business and Industrial Systems
- Support of spreadsheets, word-processing and various 3rd
party applications
- PC hardware and services
|
Web
Development Services
|
- Portals
- e-commerce consulting
- e -business IT consulting
- Domain registration
- Website design and redesign
- Website promotion
- Web-enabled applications
- Website maintenance
- Web hosting
|
eInfrastructure
|
- Communications and messaging
- Upgrading and configuring message management software
- Launching an XML strategy (website development)
- Integrating e-business messages with CRM, ERP and legacy
systems
- Managing change as your e-business programs and business
systems
evolve
- e-business operations
- Mmanagement of day-to-day operation of EDI infrastructure
- Creation and management of a new XML strategy
- Software development for e-marketplace development,
- ERP integration, communications monitoring
- Order processing
- Workflow enhancement, evaluation and benchmarking
- Application hosting
- System implementation and integration
- System maintenance
- Upgrades
- Remote backups
- Disaster recovery
|
Operations
|
- e-marketplace support
- Web applications
- XML and EDI operations
- Implementation assistance
- Security administration
- Monitoring data traffic
- Generating activity reports
- Toubleshooting problems
- Creating any necessary maps
- Help desk and system support
- All electronic transaction processes
|
Communications
and Networking
|
- Telecommunications
- Computer telephony
- Internet telephony
- e-solutions
- System setup and testing, software installation
- Preventive maintenance
- Communications and network testing
- On-site and depot hardware repair
|
Call
Centres
|
- Help Desks – Electronic and
voice help desk / Event tracking software
- Bookkeeping or clerical support
- Data entry, word processing, mass mail and emailing in and
outbound
communications
- e-mail services
- Teleservicing
|
Back
Office Services
|
- Accounting: processing
accounts payable, accounts receivable or general ledger
- Payroll
- Inventory
- Internal auditing
- Administration and clerical services
- Defined Contribution/ Defined Benefit administration and
customer
service
- Human resources – Outsource recruiting specific skill sets
- Asset management and staffing
- supplement your existing e-business staff
- access both management and technical assistance on a long
term or monthly basis
|
Business
Process Outsourcing
(BPO)
|
- Enterprise Management
- Supply Chain Management (SCM)
- Customer Relationship Management (CRM)
- Outsourcing related to accounting, HR, benefits, payroll
|
